Service Level Agreement
Vehicle Maintenance
Scope of Service
HeadacheFree Auto provides independent oversight for all vehicle maintenance and repair needs:
- Independent diagnostic assessment and validation
- Service recommendation review and prioritization
- Shop sourcing and quote comparison
- Work scope and pricing validation
- Service coordination and quality oversight
- Post-service review and documentation
Response Times
Initial Consultation
Same business day
Assessment Report
1-2 business days
Shop Quote Comparison
2-3 business days
Urgent Issues
Within 4 hours
Deliverables
Assessment Phase
- • Independent diagnostic review
- • Work prioritization (critical vs. optional)
- • Cost-benefit analysis
Planning Phase
- • Vetted shop recommendations
- • Detailed quote comparison (labor, parts, timeline)
- • Service recommendations and timeline
Execution Phase
- • Shop coordination and scheduling
- • Progress updates during service
- • Additional work authorization (if needed)
Completion Phase
- • Final invoice review
- • Service quality verification
- • Maintenance records documentation
Important Notes
• We maintain complete independence from all service providers and parts suppliers.
• Client approval is required before any work begins.
• Urgent safety issues receive priority response within 4 hours.
• Service fees are separate from repair costs and discussed upfront.