Service Level Agreement
Buy a Vehicle
Scope of Service
HeadacheFree Auto provides buyer-only representation for vehicle acquisition. Our service includes:
- Comprehensive requirement mapping and budget analysis
- Independent market research and vehicle sourcing
- Pre-purchase inspection coordination
- Price negotiation and deal structuring
- Transaction documentation review
- Delivery coordination and handoff
Response Times
Initial Request Review
Within 24 hours
Client Communication
Same business day
Vehicle Sourcing (Standard)
2-4 weeks
Vehicle Sourcing (Urgent)
1-2 weeks
Deliverables
Phase 1: Intake
- • Detailed requirement analysis document
- • Budget and financing review
Phase 2: Sourcing
- • Curated vehicle options (3-5 candidates)
- • Market analysis and pricing report
- • Vehicle history and condition reports
Phase 3: Acquisition
- • Pre-purchase inspection report
- • Negotiation strategy and execution
- • Purchase agreement review
Phase 4: Delivery
- • Delivery coordination and inspection
- • Title and registration guidance
- • Post-purchase support documentation
Important Notes
• All timelines are estimates and may vary based on market availability and client requirements.
• Services are provided on a retainer basis with pricing determined during initial consultation.
• We maintain complete independence from dealers, sellers, and financial institutions.
• Client approval is required at each major phase before proceeding.